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Frequently asked questions
How can I cancel my subscription?
You can cancel your subscription in the app settings, in
Am I eligible for a refund?
Purchases made on our website are final and non-refundable, except where required by law. However, if you were offered a 30-Day Money-Back Guarantee, you may be eligible for a refund within 30 days of your initial purchase. Renewal charges are not eligible for a refund.
For purchases made through the App Store or Google Play, refunds are handled directly by
How can I get a refund?
To request a refund, follow the guidelines specific to your purchase platform. For web purchases, check if your purchase is eligible for a refund, and
I bought the app - what should I do next?
If you’ve purchased a subscription to start using the app, just download it from the
How do I log into the app?
You will be able to log in to the app after downloading it from the
How can I delete my account / personal data?
You can delete your account or personal data through the app settings or by reaching out to our
How subscription works?
The WalkFit app subscription is only offered as an auto-renewing plan, meaning it automatically renews at the end of each billing cycle.
Users can view the details of their subscription in their
Is WalkFit a subscription?
The WalkFit app is offered on a subscription basis. Billing period will depend on the type of subscription plan you choose. You can select a subscription duration that suits your needs and cancel it before the next billing cycle as needed. Just be sure to submit your cancellation request at least 24 hours before the renewal date. Read more
Can I upgrade my subscription to a different plan?
Unfortunately, it's not possible to change your subscription plan if you subscribed through the website or App Store.
If you subscribed via Google Play, you can choose a different plan in your
What's inside WalkFit?
Once your profile is complete, you unlock a personalized workout plan and full access to all workouts and challenges in the WalkFit app. You can explore both indoor and outdoor walking programs and choose what fits your mood and schedule. The app also lets you set your own pace and goals, encouraging you to move comfortably and listen to your body. Read more

