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Frequently asked questions

How can I cancel my subscription?

You can cancel your subscription in the app settings, in

/
Google Play
, or in your
web cabinet
. Please make sure to cancel at least 24 hours before your next billing date to avoid being charged for the next cycle. Please note that deleting the app doesn't cancel your subscription. Read more

Am I eligible for a refund?

Purchases made on our website are final and non-refundable, except where required by law. However, if you were offered a 30-Day Money-Back Guarantee, you may be eligible for a refund within 30 days of your initial purchase. Renewal charges are not eligible for a refund.

For purchases made through the App Store or Google Play, refunds are handled directly by

or
Google
. Read more

How can I get a refund?

To request a refund, follow the guidelines specific to your purchase platform. For web purchases, check if your purchase is eligible for a refund, and

. For App Store and Google Play purchases, refunds must be requested directly from Apple or Google via their resources. Read more

I bought the app - what should I do next?

If you’ve purchased a subscription to start using the app, just download it from the

or
Google Play
and log in. Read more

How do I log into the app?

You will be able to log in to the app after downloading it from the

or
Google Play
, depending on your device’s operating system. Read more

How can I delete my account / personal data?

You can delete your account or personal data through the app settings or by reaching out to our

. If you subscribed through the App Store or Google Play, deleting your data won’t cancel your subscription—you’ll need to do that directly in your
Apple
or
Google account
. Read more

How subscription works?

The WalkFit app subscription is only offered as an auto-renewing plan, meaning it automatically renews at the end of each billing cycle.

Users can view the details of their subscription in their

if they subscribed on the website, or in their
Apple ID
or
Google Play
account if they subscribed through the store. Read more

Is WalkFit a subscription?

The WalkFit app is offered on a subscription basis. Billing period will depend on the type of subscription plan you choose. You can select a subscription duration that suits your needs and cancel it before the next billing cycle as needed. Just be sure to submit your cancellation request at least 24 hours before the renewal date. Read more

Can I upgrade my subscription to a different plan?

Unfortunately, it's not possible to change your subscription plan if you subscribed through the website or App Store.

If you subscribed via Google Play, you can choose a different plan in your

. Just make sure to cancel your current subscription 24 hours before the next billing cycle starts. Read more

What's inside WalkFit?

Once your profile is complete, you unlock a personalized workout plan and full access to all workouts and challenges in the WalkFit app. You can explore both indoor and outdoor walking programs and choose what fits your mood and schedule. The app also lets you set your own pace and goals, encouraging you to move comfortably and listen to your body. Read more

Join the #1 app for walking workouts

Download on the App Store
Get in on Google Play
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